Refund policy

Refund

We offer refunds in the following situations

  • Change of mind before dispatch
    If your order has not been dispatched and no tracking number has been issued, you may request a refund.

  • Order issues (missing, wrong, or damaged items)
    If there is any problem with your order—such as missing items, receiving the wrong products, or damaged goods—you may request a refund or an exchange.

  • Products not received after 45 days
    If 45 days have passed since the order date and the tracking status still shows “not delivered,” you may request a refund.

We cannot process refunds in the following cases

  • Order already dispatched
    Once your order has been shipped and a tracking number has been provided, we are unable to issue a refund.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if any item is defective, damaged, or incorrect, so we can assess the issue and make it right.

To request a refund, please email us at contact@qtiepaw.com. If your case meets the refund conditions, we will process your refund promptly.

IMPORTANT: Any damages must be reported within 7 days of receiving your order.

Returns 

What is your return policy? 

Guaranteed. Hassle free, no questions asked returns. You simply need to initiate your return no later than 31 days after receiving your order. 

How do I initiate a return?

Simply send us a quick message letting us know you wish to return, and we will provide you with the return address. 

What if the item has been used? 

All returned items must be in perfect resalable condition. We do not resell opened products. If the returned item is deemed to not be in a resalable condition, we reserve the right to refuse a refund. Eg: opened box, writing on the packaging, etc.

When will I receive my refund?

Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 3 days of receipt. 

Where will you refund my money? 

Refunds will always be returned to your original method of payment - no exceptions. 

Are there restocking fees? 

No. 

Cancellation & Order Edits

What is your cancellation policy? 

Typically, orders can be canceled as long as they haven't been processed by our fulfillment network. However, our system is fully automated and the cancelation window is extremely short. A return must be initiated if your order is past its cancelation period. 

Can I add items to an existing order? 

No, unfortunately, our system doesn't support edits. You must contact us in order to cancel the existing order if possible and a new order must be placed.